If you are unable to go online, a few account issues may be stopping you: - Your documents have expired - You are driving outside the service area of your sign-up city - You recently uploaded new documents and they are pending review - You have not downloaded the newest version of the Trotte Driver app - Your account is on hold due to a reported accident or... Read More
If you're interested in driving in a different city than the one you're currently approved to drive in, kindly see this link here to get help and learn about the specific local requirements for any city where Trotte is available.Once you have identified that Trotte operates in the City you're interested and you meet the requirement for you to drive there, please send the specified document at email@example.com with your info at firstname.lastname@example.org.We'll review your account and... Read More
If you're having trouble logging into your Trotte account, first try resetting the password of your Trotte Driver account.
Here is how;
1. Ope your Trotte Drive App 2. On the Sign/Sign up Page tap "FORGOT PASSWORD"
3. Choose your preferred method to receive the verification code and enter your details
4. Enter the verification code received depending on your method. If... Read More
You can use the Trotte Driver app to update your phone number, email address, password, and home address by following the steps below:
1. Tap menu icon, in the upper left corner of the screen 2. Tap your photo 3. Tap "Edit" 4. Enter your updated info 5. Click Save
To update your commission plan, vehicle type, vehicle number, make, model, color and year.... Read More
If you are unable to go online, a few account issues may be stopping you: - Your documents have expired - You are driving outside the service area of your sign-up city - You recently uploaded new documents and they are pending review - You have not downloaded the newest version of the Trotte Driver app - Your account is on hold due to a reported... Read More
You can track your earnings by week, day, or trip in your Driver app.To view the Earnings tab: 1. Tap the menu icon in the upper left corner of the app 2. Select "History"Your total earnings for the current week are displayed at the top of the tab with the trip details below. Click on the trip below to view a complete breakdown of earnings and costs. Tap the dates displayed up and swipe to the left to view... Read More
Trotte does not ask or expect riders to tip. In most cities, when
you arrive at a rider's destination and end the trip, the fare is
automatically charged to the rider's account. Tips and gratuities are
not included in trip fares. Any cash offered by a rider is voluntary.
If a rider wishes to tip you, please feel free to accept.
When a ride request or current trip is canceled, you may be paid a cancellation fee. Cancellation fees are noted in your payment statement.
Please note that the Trotte Fee applies to the cancellation fee.Cancellation fees are applied in the following situations when:- A rider cancels a trip request more than 5 minutes after you accept the trip and you are running on time (within 5 minutes). In some cities, a rider may be charged a fee if the request is canceled more... Read More
Everyone with a Trotte account has a personal invite code that you can share with friends interested in creating a rider or driver account. You'll receive rewards when: - New riders enter your invite code before requesting their first trip - New drivers sign up using your invite code and then complete a certain number of trips or other conditionsYou are only eligible for one referral reward per... Read More
Trotte is a technology platform. Trotte smartphone app connects riders with the driver-partners.
As a driver-partner, you use your own vehicle or a fleet partner's vehicle to pick up riders and drive them to preferred destinations in your city. You're paid a fare for each completed trip.
Visit Trotte website to explore all the cities where the Trotte currently operates. As Trotte expands to cities around the world, this list is regularly updated.
Our goal is to make each ride safe for everyone using the Trotte platform. Trotte uses technology to ensure the safety of our riders and driver-partner before, during and after every ride. When you're online, your vehicle's route and location are tracked by GPS. Riders and drivers are required to verify personal information when setting up their accounts. This private information is confidential and retained to confirm identity. When you're on your way to a pickup location or... Read More
let us know how we can assist you at email@example.com
To see the document requirements for your city:
Go to www.trotteltd.com/drive-with-trotte/
19 Points Checked:
If you signed up to drive in the wrong city, please let us know at firstname.lastname@example.org. We'll help you make all necessary changes to your account.
If you're having trouble connecting with riders, check to make sure the phone number on your Trotte account is your correct mobile number (not a home number) that isn't private, blocked, or a Google Voice number. To edit your phone number:
1. Tap menu icon 2. Tap the profile photo 3. Click "Edit" at the top 4. Tap your phone... Read More
If your phone displays this error message, please check that your location services setting is ON.
1. Head to Settings. 2. Make sure your location setting is set on.
It's always a good practice to check that all apps on your phone are up to date: 1. Open the Google Play store. 2. Select Menu in the upper left... Read More
Trotte responds to all data disclosure requests within applicable legal frameworks. Data is provided as required by law.Driver data such as trip history, pay statements and driver documents are available in your Driver Dashboard. head to https://driver.trotteltd.com/
Your data download contains the most relevant data about how you use Trotte. If you have questions about your personal data, would like to receive specific data that is not available in your... Read More